I bought a second hand MacBook Pro which arrived so badly damaged that it was beyond repair - the replacement parts, case, screen, motherboard and probably more, would have been more than I paid. I took photos and sent them to the seller but heard nothing back straight away so, feeling a bit anxious, I contacted the carrier, UPS, who arranged to collect it for inspection of the packaging and contents. Later on, the seller said that they wanted to return it directly to them but I felt that UPS had their own processes so I allowed them to pick it up.
I informed the seller and they did not reply and it is now over 24 hours since I heard from them. I looked at the procedure to seek a refund and it all seems to lean upon me returning the purchased item to the seller and the UPS tracking looks very vague because when it was collected, it actually says that it was delivered - fortunately, I have a receipt and there is a note in the tracking which says, 'We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.'
At the moment, I am now without the computer or the money which was a lot more than I can afford to lose and I am worried that I might have done the wrong thing by allowing UPS to collect it. I had wanted to speak to somebody from PayPal on the phone tonight but I left it a bit late.
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