So I finally found the message that PayPal sent me, after many hours of work. The message was in my personal PayPal account, not the account that I sent my enquiry from. And the only way to get to it was to log out of my business account, login to my personal account, then click on the link in the notification email. My personal account has a totally different user interface from my business account, but I am 100% sure there is no way to get to the Message Centre from within the account itself. The message did relate to my business-critical enquiry. The staff member who responded wanted to be helpful, but clearly had no way to know which of my PayPal accounts had sent the enquiry. He wants to check my account, but first he needs to clarify which account I am talking about since my personal account has had very little activity lately. So it's clear that he doesn't know which account sent the enquiry. But there is no way to reply to the message. The message suggests that I respond by sending a message via the contact page in my account. In other words go through the whole broken process from the beginning. I can understand the logic behind having a Message Centre, but it needs to be accessible, and there needs to be a way to hold a conversation with PayPal until an issue is resolved. Otherwise it's just pointless. PayPal is becoming more and more of a mess as time goes on. I can understand that PayPal is big, and there are going to be some difficulties and frustrations, but right now PayPal is killing my small business that I have worked so hard to build. I have great products that my customers want to buy, but they can't. It's obvious where I need to direct my energy today.
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