I copied and pasted her email addy. Did all the other things you listed. Once she had logged in, I went back and tried it again and it worked. Guess she just had to get its attention. Thanks for your answers.
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Yes. I told her about the message and here's her reply: "i went to paypal and the last time i had logged in was August 12, 2011.. every thing is active and verified .. there was nothing there to explain the message you got.. puzzling!" Does an account go inactive if it's not accessed for that long?
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I've read all the reasons why PayPal can't send money to a recipient but none of them apply in this case. The recipient is a nursing home resident who still has all her marbles. She is active online and has a valid email address. I wanted to send her some money for her birthday but I get the above message. What should I tell her to do to solve the problem?
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