@jpierce99 wrote: Hi, This is my first experience with either PayPal or Moneypak. I decided to buy a MoneyPak card and put $140 onto it with the intent of adding this money to my PayPal account. So I logged into PayPal, clicked add money, add money from MoneyPak. And I enter the MoneyPak number on my card and click how much I want to add to my PayPal account. So, next thing it does is ask for all this personal information, including my social security number. Nowhere on the MoneyPak does it mention any of this, so I think its rather deceptive but oh whatever I'll add it anyways and it will be okay. After adding all my personal information, I doubled and tripled checked it to make sure it was correct. After that I click submit information or whatever its called and it says "can't verify your information. You cannot use MoneyPak to add money to PayPal".....Huh? You guys already have my money? So I can request a refund of my MoneyPak money, but I don't want to do that, I want to fund my PayPal account through MoneyPak. So I e-mail MoneyPak support, and I get some atomized e-mail back that doesn't answer my question at all, but just simply states if you can't be verified you can't use MoneyPak. I call the MoneyPak support and talk to a lady for about 10minutes. She doesn't really help much at all. To use a MoneyPak you must be 18 years old, and I recently turned 18 4 days ago. So I figured that's a good reason I wouldn't be in any database and the lady agreed. I am getting a debit card within 7-10 days and I asked the lady if I would be in the database and be verified and she said yeah, probably. So basically, I'm going to have to wait to see if I enter this magical database MoneyPak uses to verify people when I get my debit card. Even if I do, the problem is now, that after the first few times I tried entering my MoneyPak, it obviously didn't work, but it did give me the option to put in all my personal information again. I did this multiple times but it never worked. Now when I try entering my moneypak information, it allows to enter my MoneyPak number, and it allows me to select how much of the $140 I want to add. But when I click the next step which is like verification, it doesn't allow me to enter my personal information anymore, it just goes directly to the page were it says none of my information could be verified. *Sigh* This whole experience has been a complete mess. I seriously doubt me receiving a debit card will change my verification status. Even if it does, I don't know if I can enter my MoneyPak information anymore. Why you need to verify for something you have already paid for is completely senseless to me. Oh well. Sorry for the long post. Any help would be appreciated. Or if someone went through the refund process, tell me how that works. I heard that the "refund", costs you 5$ in service fees. Of course it would. Well anyways any help would be appreciated, Thanks.. I turned 18 2 days ago, so I am wondering the same thing. When I go to the resolution center, it says that i need to provide proof of my social security number. Well, how do I do that? The PayPal customer service **bleep**. I don't have a debit card yet and I really don't want to wait until I get a debit card to be able to add the money to my account. My phone was dropped into soda (not my fault) so I need to buy a new phone. I found one on Ebay but I obviously can't buy it until all this PayPal crap is figured out.
... View more