hello paypal community, please help me. i sell very small body jewelries on ebay. and i have been scammed by buyers on multiple occasions because some buyers return an empty envelope. They have proof of shipping, so paypal representative said there is nothing they can do but refund the buyer's money... I cannot argue with the weight of the shipping because jewelries weigh so little that such weight difference does not prove anything. did anyone have such experience? what can i do to prevent this or prove buyer's scam? thank you very much.
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