Hi paypal support I am offering web design and development/SEO services at my websites and selling my service using paypal as payment method on my website
Now I have refund policy page on my website which clearly stats that there is no refund available 3 days after signup a project
Refund policy at our website
Now it also says paypal invoices are only sent upon successful completion and upon approval of customer/buyer
Now a buyer of mine opened a dispute about for 4 project which were done for him
1. 174 Days ago
2. 100 days ago
3. 90 days ago
4. 30 days ago respectively
I have submitted all screen shoots and proof of document describing that I never stopped communicating with buyer and payment was always made after complete work .
On the other hand buyer providing a flase complain that I did not communicate so my question is as on paypal seller protection page it say
Whapaypal Seller Protection cover?
Tangible goods (clothes, toys, electronics, car parts etc.)
NEW! Services (yoga classes, website design etc.)
NEW! Tickets (concerts, shows, sport events etc.)
NEW! Travel (trip reservations, flight or hotel booking etc.)
web development and seo is in same cateogry Specially when he is saying in dispute claim which eh filed after 174 days of service delivery that I stopped communicating with him how come can he say that when he kept paying my done work invoice months after work was completed .?so how come a customer can file a dispute against such claims even though I got one dispute in my favour he opened a claim again he just want to force me working for him on future project doing that what does paypal community gurus suggest in this case?
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