Paypal has failed to resolve the issue for me or anyone else. I contacted their merchant tech support and have never heard a thing back. First I spent several hundred dollars and many hours of pulling my hair out to find out that this was a Paypal issue in the first place. This crippled my business. Then, when it's brought to their attention, they basically ignored it instead of making it a high priority. Had this been my company and I made the error, I would have not only annouced my plans to change things so my clients knew about it, but if anyone experienced problems, I would have fixed their problems for them. I ended up paying someone to manually update all my previous records so I could continue with my business. I easily lost a week's wages over this. Paypal is a billion dollar company with virtually unlimited resources and yet they refuse to make fixes for problems they create like this a priority. They ream their clients with fees and can't even help them when they need it. Typical... The small fish continue to get eaten by the big fish and no one cares. Thanks Paypal! God I wish I could switch companies, but everyone wants a piece of you these days, so what's the point! No wonder small businesses can't thrive! Grrrrrrrrrrrr! Bottom line.. Don't wait for Paypal, they could care less about your issues. Fixing them yourself is the only time-worthy solution.
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