I have a question regarding a item that hasn't been received. Firstly I have emailed with the buyer, and agreed that I will ship to another address than the paypal address, (his home address). We also agreed the price and shipping method. (Of course I can prove this with the emails) But when the package showed up the item wasn't there. Clearly it must be customs or postal service that has taken the item. But what can I do as a seller?
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