Re: Who Pays for Return Postage on Faulty Goods? If they are faulty Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund. If you change your mind Additionally under the new Consumer Protection (Distance Selling) Regulations October 2000 you have the unconditional right to cancel an order. The law says that: * You must inform them within seven working days starting with the day on which they are delivered * You must ensure that you take reasonable care of goods and return them. * They must refund the money as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel. * You may only be charged at most for the cost of returning goods. So in summary if the goods are faulty they pay the postage, if they are not then you pay the postage.
... View more