Hello. I've been working on launching an education platform for about a year, with a integrated payment processing, by PayPal, and, up until a week ago, payments were working fine. But, now, all payments are being rejected with error code 10069. I created a ticket with merchant services, but they simply brushed me off and didn't even attempt to help me with the issue. They told me to have an actual customer make a payment on the platform (a step I noted I had already taken in my ticket), and said they were closing the ticket because it "isn't a technical issue." But, that's not true. It's very much a technical issue on PayPal's end. I'm not even sure they read my ticket, in entirety. I even created a video to show them what was happening. Anyway, it seems to me that PayPal is, for some reason, now blocking all payments made on the platform from being processed. Which means there may be some sort of flag, ban, or block on the site level. My PayPal business account, and manager account, don't have any alerts, notifications, or limitations. Anyone have experience with this? Or a contact I can communicate with directly in PayPal merchant services who will actually read a ticket, respond accordingly, and work with me until the issue is resolved? Because, at present, it seems all they are doing is looking for even the tiniest excuse to close a ticket without actually providing support. In my opinion, they shouldn't close a ticket until the client agrees the issue has been resolved. So, I need a technician at PayPal to actually look at the issue, and remove my platform from whatever block or ban or flag they have it on. Because, all parties who attempt to make a payment on my platform are being rejected with error code 10069. I've reached out on Twitter for support. Posted a question on Reddit. Called several times, and opened a new ticket to point out the first was wrongly closed, as my issue wasn't resolved. I'm very frustrated with the lack of support. So, have any direct contacts inside PayPal, or another way I can get this appropriately escalated? Thank you.
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