5 weeks ago I sold something in ebay to a person from the Netherlands. (I'm in uk). It apparently never arrived, and so the person has opened a resolve case (through paypal, not eBay). Since the item wasn't tracked, I've got no choice but to refund. Not got a problem with that, things do go missing. HOWEVER Since the sale was 5 weeks ago, I have long since withdrawn the money. When the buyer opened the case, paypal emailed me and said they had taken the sale price from my account. At that time, my paypal balance was £0.00 It is now (minus) -£17.43 My question is, how do I send the buyer a refund if my balance is negative? As it is, I'd have to clear the negative balance first, before sending the refund. So I'd end up paying twice(?) I tried to press the refund button, but it just says I can't do that because of insufficient funds. I get my wages on the 20th, the buyer has agreed to wait until the 21st before escalating to a claim. What do I do? If I clear my balance AND refund, I'll have to pay twice. Which obviously I don't want to do. Bit confused, tbh. Any advice?
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