I live in the U.S. and made a payment of 18.99 pounds for a book from a British publisher. At the exchange rate then in place, I paid $30.46. Since the seller never sent the item, I opened a dispute and won my claim. My refund was for 18.99 pounds, which at the date of refund was converted into $29.27. Now, why should I lose money on the transaction, I wondered. The help section states: "Refunds are in the same currency and at the same conversion rate as the original payment." If the refund is given at the same conversion rate as the original purchase, shouldn't I have been refunded the original $30.46 instead of the $29.27. I know the difference is only $1.19, but that's MY $1.19. Am I missing something here? Is there a reasonable explanation for why I did not get refunded the same amount as I initially paid for the item that I never received?
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