Currently have two issues with Paypal and they just seem to be chinning me off. First problem. I brought an item back in march 20 that arrived broken spoke to seller they ignored me so I opened a case. After 2 or so months case was closed in sellers favour when I disputed this, I was told I had to return the broken item for a refund however PayPal hadn't informed me of where to send it. In the coming months I had about 9 different online chats about this issue all miraculously kept getting closed down by PayPal. Until eventually one agent told me where to post the item back, I got told where to post it and that I had to provide the tracking to the chat and they would reopen the case and id be refunded, so that's what I did. So I wait a few weeks tracking says that its been delivered but no refund. I open another chat and apparently the tracking is incorrect. so I re-gave them the tracking oh its spelt wrong our end sorry... chat closed. in December I got back into the UK and was able to phone them up I was told yes the tracking I gave them did confirm it was delivered and that it would be reopened, and that in a few weeks I would have a refund. Nope instead I get an email saying I need to provide proof of damage. So I go on PayPal case hadn't been reopened so had to make another chat to give them the proof, they confirmed they had uploaded it and said they sent me an email with confirmation they didn't. Today I get an email saying they have closed the case in the sellers favour because my proof of damage wasn't sufficient and I quote "We understand the item associated with this case has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim" utter **bleep**... so I'm down the item worth £151, the money for the item another £151 and now also £12 for the return shipping so a tasty £314 lost. Second problem. I sold 2 items on a forum and about a week later got an email from the buyer in it they state its not what they ordered and want a refund, I agree if they return the items in same condition, instead they open a PayPal case. I find out during this case that the buyer has been banned from the site for scamming people in similar ways so I inform PayPal that I feared that he may return an item that isn't what I sent him and I get told that if that happens I'm covered. Then one day PayPal refunds the buyer putting me in the red on my PayPal balance and closes the case. Later that day box arrives and guess what one item in the box not 2 and it isn't even one of the items I sent him. I appealed PayPal's decision and get an email saying I need to provide a police report and they sent me a link to a US police report obviously didn't do that but I did file a UK police report and gave PayPal the details. I get phones calls every day from PayPal for the next 2 weeks asking me to deposit funds into my account to clear the red balance, each time I tell them I'm appealing a case and I wont be doing that. Then just before X-mas I sold another item and stupidly gave them my PayPal details. That cleared the red balance on the 23rd and on the 24th oh fancy case has been closed in buyers favour as I didn't provide the required information. so once again I'm down £466 for the item, £466 for the money that PayPal have taken from my recent sale, so a tasty £932 lost. so all in all £1246 lost now I'm of two minds the first is to take them to small claims second is that as I have PayPal credit that currently has roughly the same amount might just tell my bank not to give them any more money and never use the **bleep** again. hopefully I've not gone to mad
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