I have a buyer who wants her money back or she wants me to send her another wallet like the one she bought because its been 6 days and she hasn't received the wallet. I looked up the tracking and explainced to her that i sent it first class so it could take longer and i could not possible give her a refund without receiving the wallet back then i would refund her money back, so she opened a file against me. I'm going to the post office tomorrow and they will tell me directly whether it was delivered or not and where. I have a feeling the tracking system on ebay only tells you when you should receive it. Now because you have proof of sending it via tracking i beleive this becomes a matter between the buyer and the postal office because you have no control over the postal system after all. So lets say the postal service says it was delivered to the correct address what then? does ebay still give their money back? If this is the case i think i will start sending the item with signature confirmation and pass the cost onto the buyer and or put a clause in when im selling there will be a re-stocking fee of my choice! What a pain this will cause when the buyer has to drive to the postal office to pick it up.
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