Yes, you should have a case with paypal. An item of that high value requires a signature to prove delivery. Delivery confirmation does not prove delivery. It is the responsibility of the seller and paypal to follow up with the postal service in searching for your parcel, it is NOT your responsibility. However, sellers on ebay in particular tend to ignore their responsibilities in this regard due to poor ebay policy. Ebay frequently uses delivery confirmation to tell if something is delivered, even though the resolution department knows how undependable the info from USPS is. I have had the exact same thing happen to me twice, and both times ebay blamed me for it. The first time it happened to me the USPS had the parcel the entire time, and 2 months later sent it back to the seller. I had been denied seller protection because delivery confirm said "delivered" even though I never got it. It happened to me again recently, in an entirely different neighborhood, and again I was turned down by ebay and paypal (items were valued less than $250, so signature was not an issue). But my bank says you have to have signature delivery on items over $50, so I got the $ back from my bank through chargeback dispute. You should always use your creditcard or checkcard to make your purchases through paypal, so that you have chargeback rights through your bank if paypal and ebay fail you. Since your purchase was over $250, if there is no signature, paypal should back you in getting the $ back. If they fail to do so, if you used your creditcard on paypal to make the purchase, you should go to your bank and file a dispute directly with your bank. Good luck!
... View more