Hi everyone - We're having the same problem as is described here https://www.paypal-community.com/t5/Merchant-services/Is-there-any-way-to-allow-employee-accounts-to-create/m-p/221500/highlight/true#M3916 I tried replying to that thread but it looks like it's closed. I've contacted PayPal support but have yet to hear back. Here's the email I sent. Any help would be much appreciated. I'm not sure if I'm missing something obvious or if there's a better way to do this, but it seems like very basic functionality so I can't imagine that it's unavailable. ------ Last night I created a new user on our account. This person will be doing customer service for us and needs access to a variety of features, including the ability to use the "Create a Transaction" feature to create a new order using the same billing and payment information as a previous order. After playing around with several access configurations, we could not get that feature to work for this new account. For instance, if I search for Transaction ID XXX in both accounts side-by-side, in this account I see a row that says "Status: Completed Create a Transaction" whereas in the new account all I see is "Status: Completed" Right now I currently have all of his permissions checked except for "Edit Profile", "Discuss account with Customer Service", and "Schedule and download Transaction History, and run Settlement Report". This includes having "Virtual Terminal" checked. The Virtual Terminal is available but just not the "Create a Transaction" functionality. Thanks for the help!
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