Dear Mr Thompson, CEO of Paypal I've just started selling some items on ebay and have been shocked and hugely annoyed by the imposition of a payment hold. This is not clearly stated at the beginning of the sign up process. This is very misleading and unfair to new sellers on E bay, to new customers of Paypal; to customers who have been charged a fee for having Paypal transfer money from their buyer to the seller's account and then find that the fee does not result in the performance of the contractual obligation to transfer money The new seller payment hold means that sellers are in effect paying a fee to have their money held up for 21 days. WHY SHOULD SELLERS PAY A FEE?? It is Pay Pal which OWES SELLERS MONEY for 21 days lost interest on balancess due. Paypal sellers are in fact providing free insurance to Paypal against fraud, when this should be the buyers obligation and duty. Why shoud Paypal arbitrarily set aside the principle of Caveat emptor to penalise the seller of goods? To bury the 21 day hold provision within the service agreement which is not visible at sign up but which must be downloaded is quite frankly UNFAIR DEALING with customers. It is buried because if it was clearly stated upfront nobody would use Paypal and the potential market of PayPal would be reduced by 50%! This arrangement is unfair to new sellers who are essentially being pronounced "Untrustworthy" by PAYPAL on the basis of no evidence. The Buyer buys as seen and under clear conditions that refunds are or are not permitted and can ask for information from the seller prior to bidding. Why should the SELLER have to wait three weeks after the delivery of goods for his money ? I urge all similar PAYPAL account users to simply BOYCOTT Paypal by asking for cash on collection or to have BUYERS transfer money via the UK banking system bill payment services available on most accounts. I am hugely dissatisfied with PAYPAL which is simply RIPPING OFF its customers by charging a fee and then failing to deliver its promised service for 21 days. How much does profit does Paypal make each year by holding back payments of new customers for 21 days? Mr Scott, I intend to refer this matter to the Office of Fair Trading in the UK and the FSA's financial ombudsman. I urge all other dissatified Paypal customers to do the same. The email addresses would be below BUT THe CUSTOMER SERVICE comunity does not permit me to post their addresses! Other customers who are affected by this should also complain with me to the Financial Service Ombudsman in the UK. The email addresses would be below BUT THIS CUSTOMER SERVICE comunity does not permit me to post their addresses! To the on line customer services representative who will no doubt send send me the cut and paste answer with unexplained ratios scores, feedback etc , you will not deal with my complaint by doing so. Please send this to Mr Scott Thompson. I do not understand whether the conditions are several or singular in application. It would appear that n even if the Seller provided proof of postage by recorded delivery, it would appear that there are so many conditions that a 21 days hold can never be avoided because multiple conditions are imposed! It is fair and reasonable to transfer funds if the seller provides a tracking number since it is by no means guaranteed that the seller will provide feedback or will confirm the reciept of the goods to Paypal. Over to you Mr Scott I am one extremely annoyed and dissatified customer and this is the first time and probably the last time I will use Paypal to receive funds! Yours sincerely Brian Wilkinson
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