Anna, The team at PayPal are unwilling to become involved. Best they have done is provided an authorization code which is of no help to MasterCard. I've sent two screen shots to MasterCard of the PayPal transactions stating that a credit transaction had been placed back on Jan 8th, 2015. MasterCard's fraud and investigation teams are now looking into the matter. Once again, PayPal seems to just want to sit on their hands with regards to this matter. It really makes me hesitate to use eBay when PayPal keeps making mistakes and takes months to resolve items, and then only resolves them when other companies, such as MasterCard, threaten them with forwarding matters to the FDC.
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