My husband & I run a small business. We do a lot of sales on Etsy, which goes thru Paypal. We have had out Paypal account for years. Last year our money was put on a "temporary hold" for three weeks. This seemed outrageous to us as loyal Paypal clients. We wrote letters and talked to customer reps and finally, after valuable time was consumed (which could have been used working), the hold was lifted & we have not had any problems since. Until yesterday. I went to transfer OUR money into our bank account, when lo & behold, we have a TEMPORARY HOLD placed on our account again. I spoke with a paypal rep ("Jill" who I'm sure was sitting over in India with not a care I'm the world about a small business trying to survive in America!) who told me I may need to update my PPal account...I stated it's already as up to date as it gets. She said I should start using Patpal/eBay shipping labels to track packages & once delivery is confirmed, money will be released. Many of my packages go first class if they are under the weight limit, which saves my customers $. I do not get a tracking number for first class mail, so this is not an option. We have done nothing wrong. I am very frustrated with Paypal. This is how they treat loyal customers in good standing?? This is NOT how we run our business. We need to use that money for supplies to make the goods our customers ordered, & can not wait THREE WEEKS for it to be "released". I will be going to the head of Paypal with this one. More of my precious time wasted. Thanks Paypal.
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