I really help someone can help me here, I'm at my wits end... I got married last year, got new bank cards, etc. I contacted paypal when my previous bank card expired to let them know my name had changed so I could register the new card. They told me to upload the documents (as I don't have a fax machine and don't live near anywhere that has a fax machine I could use). The paypal document upload screen says there is a 9,900kb limit. I upload two jpgs (both well under that limit) and the upload fails. I get an error message. I try again and again and again. I ring paypal. They cannot help. They put me through to their computer guys, who tell me the limit is 500kb per image. I ask why the website doesn't display this, they say they don't know. So, I take photos, shrink them down, try again. It's still not working. Meanwhile I've racked up nearly £10 in phone charges calling paypal to try to get them to help with this. I have money in that account and it's active, I use it often. And now I can't get to it and paypal can't seem to do anything, or even agree amongst their own departments about how to help. Apologies if there is another similar thread on this but I was unable to find one. Please can anyone from paypal advise? And please can paypal sort out the upload interface, I'm computer literate and baffled, imagine how it must be for someone who is not computer literate... I have screen shots and further information if needed. Thanks in advance, Kess
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