I returned an item (to China) as it was not as described. I communicated with the Seller through the Paypal messaging centre and sent the (correct) Royal Mail tracking number on the day I posted the item (just before Christmas). The Seller agreed to refund on receipt of the item. Paypal have now closed the dispute citing the reason as follows: "We've reviewed the transaction(s) and are denying your claim(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise." I have asked for clarification three times now but just keep getting the same (possibly standard) answer. Paypal themselves have never asked for a tracking number, but Paypal and the seller both have the tracking number. How do I get my refund? Or get a proper answer as to why they have closed the dispute?
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