Hey football4sale,
That's definitely concerning, I'm sorry to hear what you've experienced so far. In situations like this, we typically don't allow a second case to be opened in an unauthorized claim situation. When the claim is filed by the spoofer, this complicates things. We'll need you to contact us by phone, Facebook, or Twitter so that we can take a closer look and verify that the activity (including the unauthorized case being filed) was done by an unauthorized third party, and resolve the issue amicably. I hope the account is restored soon!
- Ashley M
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