Last week my account was hacked and 3 transactions were paid in quick succession. I did all the normal thing - having worked in IT security - then opened a case where Paypal then sent details of it being sorted and closed the account. I had already contact one supplier who had noticed the payment was fruad and so had already cancelled the other. Money I rceived 2 emails saying transfers from my bank to Paypal had failed - they would I cancelled the direct debit as part of my security sweep and it was a good job I did because these where payments for the same transaction paypal had told were resolved. Yesterday I had an email from one of the merchants to say the goods had been posted, not to me in the UK but to a place in Canada. My paypal account is now show £170 owing to paypal and I can't use paypal to make payment because when I do a paypal message tell me this £170 will be added to that transaction. I can't open a new case in the resolution centre because when I try it give an error - try later. I sent an email to paypal support yesterday more and had to send another just now. I want to ask is this normal? I've never had a problem before but if this is the future I think I'll have close my account, problem is pretty sure they'll then come after me for the £170.
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