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Nah, except for that one guy they're holding the line that it's permanently phased out. I'm just complaining for my own satisfaction now. They're still wrong, and it wastes my time every week.
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Yeah no, this is not in any way acceptable. I've opened several tickets about it and gotten a variety of responses, some more encouraging than others. All have been responded to by humans. I open new tickets as they get closed, and I'll continue with that as long as it seems to be burning their time. If you want to too, the link is https://www.paypal-support.com/s/contactsupport
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I certainly agree with you 100%. You shouldn't need to go into your reporting and download a report to see this. Our team is working to ask the reporting team to add the column back. They mentioned that this isn't at all an attempt to hide any fees as those fees should be clearly showing in the activity page with or without the Balance column, but rather they've had some inconsistencies with the balance showing incorrectly so they opted to remove it. We're asking them to add it back with the resolution in place as you requested. As a workaround, you can still download the activity report where you'll see the Balance column. Thank you for your patience as I understand that this is a huge inconvenience. My last ticket got this back. Progress? Anyway they're making some of the right noises -- keep the pressure on and maybe we can make this change more trouble than it's worth to them.
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My last ticket got the reply "The development team removed the running balance due to some issues users were encountering with it. " Uh, maybe fix the issues? But I think the "problem" this fixes is people knowing what fees they've been charged. They don't want you to balance the books, they want you to go "eh Paypal took some money, whatever it's probably OK". That's the "issue". But it is not how accounting works. Small businesses need to know their expenses.
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Paypal just broke this feature, apparently on purpose. You can open a ticket at https://www.paypal-techsupport.com to tell them they're wrong and need to put it back.
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Paypal had this until recently, then they broke it. You can open a ticket at https://www.paypal-techsupport.com to ask for it to be returned. They'll close it right away, but at least you'll have told them you want it.
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This used to be in the Activity tab, but Paypal broke it. You can open a ticket at https://www.paypal-techsupport.com to tell them it needs to be fixed. (They'll close it right away, but they're still wrong and need to be told so.)
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You can open a ticket for this at https://www.paypal-techsupport.com They'll close it right away, but they're still wrong, and they still need to fix this.
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I open a new ticket on this, every time I have to balance my books. It is wrong and stupid and will never stop being wrong and stupid. They need to fix it.
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