Lilly, The customers in this thread have obviously gone through the necessary steps that you and Adrian have suggested. A quick re-read of their questions should make that clear to the both of you. The problem that we have experienced is in the steps themselves.I assure you, this is not a matter of operator error. It is an issue that needs to be addressed by your company. This is the part you need to read carefully, rather than skimming through and posting a generic response (I require no response): ***While following the proper steps to change our phone numbers, we are prompted to confirm our identities by recieving a call from PayPal to the OLD phone numbers that we are trying to change! I understand your need to verify our identities, however, our identities CANNOT be verified with phone numbers that we no longer have access to. This identitity verification step makes no sense and literally prevents every single one of your customers from changing their phone numbers online.*** I have already called customer service to have mine changed, however it would have wasted less of my time if the website had just prompted me to call customer service to change my phone number rather than follow your useless steps. Further, as a technical support representative, I have little tolerance for customer service and tech support professionals who fail to read what their customers have written when requesting help before responding to them. It seems Adrian read the title of this thread and assumed the customer was a moron so he simply posted the steps that the customer had clearly already tried to complete. And your response, Lilly, was just as useless as Adrian's. I understand that as a moderator, you cannot fix this issue for us but you CAN take 2 minutes to look into the issue (try to change your phone number and see what happens. Seriously... I'm asking you to try it.) and notify the chain of command that there seems to be a problem with the steps customers must take to change our phone numbers. Stepping off my soapbox. Thank you for your time and sorry for the cranky post.
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