Thanks for that update! Sounds like you got lucky and your case was high-profile enough for them to release all your funds at once. From the research I've done on switching merchant accounts away from PayPal it sounds like (for the rest of us) you have to change over your site's code and then let the rolling reserve ride out and slowly be released over time while not feeding any more money into it. I've already dissuaded a few of my employers and clients from choosing PayPal as a processor and I recommend Authorize.net to everyone. It has the $99 setup fee but ends up being cheaper in terms of transaction fees and monthly cost -- and no rolling reserve! Plus their API is much easier to work with and more well-documented in my opinion. I've registered a domain and started work on an anti-PayPal site where people can post their horror stories and learn about alternatives. I still firmly believe that if we shame them enough about this and take away enough business from them that they'll change it. If any other web devs out there are interested in helping with that site send me a message.
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Just want to bump this thread again. I finally got fed up with the rolling reserve and emailed customer support -- naive me thinking that would help. Now that I'm looking on here and reading all of these horror stories I'm so disgusted. Our complaints aren't in vain though, the PayPal moderators are obviously on here reading peoples' posts and censoring some...We just need to make enough of a stink about this for them to change it. I'm no lawyer but I agree with others that the class action law suit isn't much of an option. Someone would have to put the time and resources into it and it would most likely fail since we all agreed to PP's bull**bleep** fine print when we signed up. What we CAN do is spread the word and do everything we can for PayPal to come out of this being as red-faced as those sick **bleep** should be. So until PayPal agrees to stop this unethical practice we should all: -Email news services, blogs, etc. about what's going on -- It only takes one medium- to large-sized embarrasing exposure for a huge company like PayPal to kick on the PR machine and do some backpedaling. Especially consider doing this if you're one of the people with the true horror stories, like the bike race charity or another person's I read that said he was losing his home and business because PP refuses to release his money. -Keep flooding the community boards and customer support with complaints -Discourage anyone and everyone from using PayPal -Switch to another payment processor if possible
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