I ordered 8 complex laptop stands for $98.50 and got cardboard cutouts. The seller offered a $48 refund; I declined. The seller offered a full refund upon return. Return shipping would be $69 with USPS. PayPal dispute center required I upload tracking within a few days to get the refund upon return receipt. My wife called in to PayPal.* Mind you, this is now 46 days after the order. We told the agent what we ordered and what we got. We informed her that we had reported the fraud to the FBI through ic3.gov, and that other users here (through this thread) had reported to the FTC. She had to jump through a few hoops, but ten minutes later we had a full refund. Our business account with a long history and high ratings of successful transactions may have contributed to her ability to fix our situation. *Others asked how to contact PayPal by phone: Click "Help and Contact" at the bottom of this page, possibly any page. Search for "Dispute" by typing in the search box. Click the first article that comes up. Doesn't matter what it is. Scroll to the bottom under "More Ways to Get Help" and click "Contact Us" in the bottom right. Again search for Dispute and click the first article that appears. Again, doesn't matter what it is. Scroll to the bottom of that article and click "Call Us" between the hours of 6AM-6PM PT (9AM-9PM ET). Note the number and the passcode. Jump through the million automated loops. Just saying "agent" won't work, but you will need to say "agent" a number of times, and at other times say one of the voice prompt options provided. It is a complicated AI system designed to not allow you to reach an agent, but you can outfox it if you are persistent.
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