Client refunds processed through PayPal are not feeding to QuickBooks Online, since June 2020. I am having to manually upload these to QBO. We have been using Connect to PayPal for years and this is first time we had this problem.
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I figured out that PayPal started sending the Item Name and Item Description to QBO description field. I can fix this by editing my PayPal items. Resolved.
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Our business uses Connect to PayPal which feeds from PayPal to QBO. Since November 2019 transactions are posting with duplicate descriptions. I have eliminated product/service descriptions in QBO so it's not that.
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