I have contacted PayPal about the new look several times because there are areas of functionality that just cannot be found in "the new (crappy) look." For example, we pay $30 per month for automated billing for our customers and the new look doesn't allow access to this to set up new accounts. Anywhere! I think the problem is Apple Computer. Because Apple is so successful, everyone is trying to imitate their "look and feel." However, PayPal is a financial institution not a computer store and cannot simply sacrifice functionality for the sake of looking pretty. As it stands right now, there are areas of our account that we can simply no longer access, and with this move to a clean look with reduced functionality PayPal seems to be signaling that they are not interested in supporting the needs for business. If they were, they would not be eviscerating usability just to make the site look pretty and disallowing their business clients from going back to the old view where we could actually get some work done. Very dissapointed.
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