Paypal is ridiculous. I also had Paypal side with a buyer's claim that the item was not as described, and was told by a rep that if a buyer files a claim as "Significantly Not As Described", it is almost always decided in the buyer's favour. They don't have to prove anything, just make the claim! Supposedly I am supposed to received the item back in the condition it went out, but in the meantime, they have charged my credit card for the refund. And the item was mailed 11/27/10 (keep in mind that almost three months have passed and this is not resolved), and it was finally picked up by international buyer on 12/27/10. Her original claim filed on 1/3/11 was item not received, but when I told her I had online confirmation of delivery, claim suddenly changed to SNAD. Should I mention that my return policy is returns accepted if you contact me immediatly after receiving the item? Without going into boring details, I told Paypal her reasons for wanting to cancel transaction (high customs fee and she won almost exact item for A LOT LESS money), and sent pictures of item condition. Needless to say, over one month passed before PP found in buyers favour. I am supposed to have the item back within 10-14 days of the decision... And if buyer doesn't provide proof ot item being returned with tracking case will be closed... Let's see what happens. I did hear that contacting my State Attorney General should help, which I may do. To sum it up, buyer found item for less and knows that Paypal will always grant SNAD claims to buyers. SELLER PROTECTION IS A JOKE. I don't plan to sell much longer which is a shame. If they fairly evaluated claims, okay, but they don't.
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