Many have had the same problem and just like me only get the runaround from customer service. You have to explain it to them over and over. On a transaction involving a payment from my verified bank account that has far more in it than I am trying to transfer, I get to the page where they want to verify my identity. I am asked to add a phone # to receive a text message. I type in the number, no hyphens or parens, just numbers. After I save there's a red exclamation point and the message that it looks like this number isn't associated with my name. Except that it is my primary number, and has been verified with, guess what? A text message! I have done it over and over again and never get anywhere. One explanation from customer service said the amount was too much and this was their way of telling you that the transaction has been denied. I asked if it was above the limit. No. He then said I had another payment pending and that was the reason. I asked if that means I can't make another payment until three days later when that one clears, that I can't make more than one payment in a day. He said, no, it is possible to make more than one payment in a day thus contradicting himself about the pending payment. I have called three times to try to get this straightened out, and the only eventual outcome is that the transaction is never going through and that phone number recognition denial is their way of telling you. So, if you have the same problem don't waste your time and don't call them. You will be on hold for 40 mins. and you will spend another 20 mins. trying to explain it to them. The reps have heard the same complaint many times and it's always the same runaround.
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