I'm glad this topic was brought up....I just had a customer return an item to me (I am a seller on Etsy) and ask for a refund. She paid with her debit card and does not have a Paypal account. I used the "Issue Refund" option and was notified two days ago that the refund is complete. She emailed me this morning to tell me that she has not seen the refund posted to her bank account yet (debit card) nor did she receive any communications from Paypal with regard to the issuance or completion of the refund. How can we find out where her refund is? Thanks.
... View more