The "seller"/friend bought a ticket in advance for me. I had to pay the "seller" again using a different method. It is not a "gift" as speculated. And I was not asking for buyer's protection. The seller is willing the refund but can't. "I doubt their account is locked, if it was locked you would not have been able to complete the payment, thats their excuse for scamming you." It is PayPal's responsibility to provide the definite answer if the account is locked or not. That was my question to PayPal, if the account was locked, why the payment went through. PayPal should provide support and definite answers instead of 'hiring' volunteers to speculate. This is not a isolated case: https://www.paypal-community.com/t5/About-Protections/Seller-has-his-account-LOCKED-Agreed-to-refund-me-in-full-Can-t/m-p/1374988 As a seller/merchant, we are happy with PayPal. But this incident concerns us as it shows PayPal provides almost no customer support for "buyer". I was not able to file ticket or talk to a live person to resolve the issue. If this is the reputation of PayPal, we are concerned the buyers would be reluctant or hesitated to make a purchase if PayPal is payment method.
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