Any suggestions on how we (as customers) can get PayPal to listen to and fix the simple PayPal problems listed below: 1). Regarding claims and chargebacks: PayPal is not user friendly...Why is it that PayPal's strategy is to: Not make simple line item account activity posts when PayPal takes money out of our account balance when a claim is initiated? PayPal's current strategy/practice creates immense ill will (the absence of good will) and distrust among your customers that are eBay sellers. 2). Regarding claims and chargebacks:PayPal is not user friendly...Why is it that PayPal's strategy is to: Make it difficult to find the most basic information (namely, eBay member ID of claimant and eBay Item ID# of transaction). Anyone that sells on eBay knows that by PayPal identifying the claimant only by "actual" person name (instead of eBay member ID of claimant and eBay Item ID# of transaction) makes it a nightmare for eBay sellers (a seller must go through "multiple" screens) to identify the transaction. (If, you don't know what I am talking about, then, you don't sell on eBay). 3). Regarding claims and chargebacks: PayPal is not user friendly...Why is it that PayPal's strategy is to: Not making a clear posting on PayPal (when ebay seller logs in) that a case was closed, making it unnecessarily difficult for an Ebay seller to retrieve the transaction info easily (namely, eBay member ID of claimant and eBay Item ID# of transaction) in order to report to eBay that eBay final value fees need to be refunded...(If, you don't know what i am talking about, then, you don't sell on eBay). As a top rated eBay anchor store seller, I am offering my services (at no cost) to PayPal in order to correct what are simple remedy's that would eliminate so much unnecessary grief for your resolution customer service people, and unnecessary grief for your customers that sell on eBay...
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