I have been a PayPal member since 1998 and a seller on Ebay for the same. I just ran into the same problem, an eleven dollar item shipped to Russia never made it. A claim was put in by the buyer for the 11.00. I provided him and Paypal with the customs form and postal receipt. PayPal says it has no choice but to take the 11.00 from my account and pay him. No buyer in his right mind would want to pay for insurance on an 11.00 item. My checkout instruction give the buyer to pay for insurance, with very few taking it because PayPal will give them the money back even though you can prove you shipped it. TIME FOR EBAY AND PAYPAL TO TAKE CARE OF THEIR SELLERS AND CHANGE THEIR POLICY!!!!!!!!!!!!!!!!!!!
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