I've decided it takes all kinds on this type deal. You asked if anyone else had a problem like this ...there's always a crook in the cupboard. I had a buyer who said a wolf sculpture I sold and shipped him was broken and he wanted a refund. I told him I listed it as no returns/refunds in the beginning but would as a favor IF HE SENT IT BACK to me. He did and I refunded the amount he paid. Now he wants the amount he spent to return it - his comment ... MOST PEOPLE JUST WANT A PICTURE OF THE ITEM BROKEN. Now I know where he got the idea; but the strange part is that when I received it and checked it out, it was broken in a way that was simple to FIX. He was trying to cheat and beat. I'm about to send him the money for his shipment just to be done with the fellow - so SELLER beware of the BUYER. They are trying to scam any way they can. He could have had a very expensive statue for nada - that he purchased for almost nada to begin with.
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