Absolutely NOT ACCURATE. The person placing the claim can say whatever they want....that pink ferries flew out of the package....Paypal will only check to see if the item was returned. WHen tracking says it comes back then they release the hold of funds in favor of the BUYER. The Seller has nearly ZERO recourse. Ebay policies, and your store policies are not taken into account. Not ONLY that, but if it is beyond 60 days you WILL NOT get your ebay fees back, and under no circumstances will you get to deduct shipping costs. You better hope you get your product back in one piece. Watch out for ever increasing fraud as this becomes more and more known. When Ebay and Paypa seperated, you LOST all policy support. And YES it is VERY different than CC processing.....there is no way a customer can win a claim against you if they are trying to return an item that is OUTSIDE of your stated store policies. These are the facts....I do over a half million in sales per year across multiple platforms, and ebay is now unfortunately one of the worse when it comes to this sort of thing. The Ebay Seller Protection is basically worthless. Paypal protection is now non existent. Sorry for the bad news, but the only way to look at this is that it is a cost of doing business, and eventually ebay/paypal will suffer when people move to other more hospitable platforms.
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