They absolutely know about it. I got this single veiled response during a month long chat session with them - this from CSA Romelyn: Currently, PayPal prompts password login at checkout every-time. This creates friction for our highly engaged and trusted consumers. Customers who frequently use the same device(s) will no longer need to enter their login information at checkout based on risk criteria. This reduces friction at checkout and shopping cart abandonment while maintaining account security. No one else responding to my message string made any attempt to convey that^^^. They kept trying to get me to clear my cache, etc. etc. etc. I gave up trying to get it resolved, but complained highly in the surveys I received after the chat ended.
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