I opened up a dispute on the transaction for the gift card in my Paypal summary. Click on the transaction for which you didn't get your items, then click on report a problem, and fill at the form that will come up. I chose the first choice - that I didn't receive an item I purchased. You'll be able to type a message on the next screen. You should get your refund within a couple of days. @KutWritewrote: How did you even get hold of a human being to give you the refund? All I get is hold music and a dumb repeated message.
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