OK I don't know if you got this answered or not but I just went through this. I even scanned & sent a copy of my SS card. I kept getting this message to go to the Resolution Center. So I gave up & called & found out they never got the upload. So he took me through it. It's actually very easy! Log In Hover over the Profile link Click on My Personal Info Scroll to the bottom of the page where it says Tax ID Number In that section it has a spot for SS Number Click on that Then add your SS Number & then Verify your SS Number After that it should only take about 30 minutes! If that doesn't work call them & they can take you through it step by step! Hope you already got this fixed but if not I hope this helps!!
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