Hello All, I see many similar threads which don't seem to get resolved so I am starting somewhat unexpectant. I sold an item on ebay, an international bidder won despite me not wanting to sell abroad. The person had good credentials and feedback so i proceeded. I took payment by paypal on Sunday night and 9 hours later find he had posted an item not received complaint. 9 hours later! The item couldn't have reached Italy from the UK in that time! Thankfully I had checked my email before going to the post office that Monday morning, as otherwise I would be in a worse situation. It turns out the buyer decided no longer wanted the item as he had already purchased another similar one... Now ebay can't/won't do anything as it shows that I received payment and paypal without proof of postage finds in the buyers favour, I was hardly going to send the item after receiving the claim. Had the buyer just asked me instead of claiming this might have been easier! How can a buyer place a chargeback after such a short time? Why am I now left with charges of about GBP 60? The transaction fees. Having tried to explain to paypal and ebay the timeline and problems, sadly I could see that no one actually read anything of what I typed, absolutely nothing, leaving me feeling disenfranchised. I note paypal_david seems to be a human rather than a computer and I would truely love to hear why I have now made a loss. I see he usually cannot access the account so here is the case number: PP-001-417-854-753 The transaction ID 5ST05813LE729870F and the relevant user's account anto.94<at>alice.it Should be able to get full details there. To recap: Money received -> 9 hours later, money held -> Seller charged fees Am I missing something or does this seem to be an abuse of the systems paypal have? Why am I left out of pocket when I the buyer admitted it was his mistake?? Looking forward to a sensible answer and a resolution leaving me as before without a negative balance. As I can see paypal has taken this money for itself rather than issuing a refund which reverses all charges. One for the small claims courts perhaps? Thanks, J
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