I purchased two boxes of surgical masks for my wife who is a healthcare provider. Once I knew the item is being shipped from China, due to extended delivery time, I tried to cancel the order but the seller was not responding, so I opened a dispute case few hours after the order to cancel the shipment and recover my money. PayPal gave a chance to the seller to respond. The seller seeing my desire to cancel went ahead and shipped the mail. The mail arrived, it was a tiny envelope with the same tracking info the seller added under the dispute. Instead of two boxes of surgical masks, the mail included 1 fidget spinner toy in metal rusted box. After opening the mail I escalated the case and included the detailed description of the scam. To my surprise, PayPal closed the case today in favor of the seller just because the tracking shows the item was delivered to me, ignoring the fact that the seller shipped an old toy instead of facemasks. How this can be fixed? Resolved by PayPal
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