I was notified today that PayPal is refunding me the $39.80 that I paid for the two carts. Initially I called it “Unauthorized activity,” and PayPal looked at it and said I did place the order so the dispute was resolved in the vendor’s favor. I wrote back through the chat box, included the case #, and said it was actually a case of item received is substantially different from item ordered. I included screenshots of the Facebook ad that I ordered from, the email confirmation saying I ordered two kitchen carts and the price (I always screenshot online orders), and the two watches that I received instead. So Paypal wrote back to say they re-opened the case under the “received different item than what I ordered” complaint reason, and then said they would get back to me. A few days later (last week) I got a message through my Paypal account saying the vendor was offering so refund to me $15 to resolve the case, and did I want to do that. I hit the decline button and thought I’d never hear back. But then the notice today is in my favor. I just checked, and my PayPal account shows a refund of the full amount, $39.80 from “EASY CREAT TRADING LIMITED <removed>” Lesson: DOCUMENT EVERYTHING!!!
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