I needed to issue a partial refund to a buyer. When I went to the item in Paypal it would only allow a Full Refund-no Partial. Contacted Paypal. C.S. rep advised that I use the "Send Money" option. Advised that buyer most likely used a Ebay gift certificate to pay, and because of that they would only issue full refunds. I explained that my Ebay and Paypal fees were based on the higher amount, and the "Send Money" wouldn't allow for revision of the seller fees. I also explained that if Ebay ever issued a refund under buyer protection they would use the original, higher amount. Paypal agreed with all of my concerns, but has NO IDEA how to fix it. I informed them that if the buyer uses a Ebay coupon than that's an issue between the buyer and Ebay, why is the seller getting dragged into it? No answer for that one, either.
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