If you are lucky enough to find a phone number and yet can't get a WEB PIN I got through by holding the * key and it took me to a main menu. When I got there I just said operator and it finally got me in touch with a person. Yes overseas, for me but she was able to send me to someone that was able to understand me and my problem then transfer me to someone in the department that I needed. I learned that little trick from an person in a call-in service center. The number I used: Login, Click "Contact Us", Click "Customer Service Center"
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