I thought I'd try again to get them to send me a return shipping label and here is what they emailed back; "we offer free shipping now you require us to pay returning fee , i think that is impossible. we had sent out the right size and right shoes,,, what's more, our Spring Festivals is around the corner we have no time to get the boots." Note that they did not reference the fact that the boots I got were not authentic UGG's . Yesterday,I got this, "or you could return them when we back to work? thanks" So, I thought I'd send them another email and find out just when they might be returning to "work"! It's almost comical except or the fact that I'm out the money and the boots and my daughter is pressing me to venture out to the mall to purchase some authentic UGG's !! Que sera, sera!!! I will keep you posted. Birdbrain
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