No, that also is not the reality. Clicking on Help results in options such as, Why is the payment I sent pending? Can I cancel it? How do I open a dispute with a seller? I want my money back. Can I cancel a payment? Choosing the first options tells me, A payment will be pending or unclaimed if: It was sent to an email address or phone number that isn’t registered to a verified PayPal account. In this case, you’ll be able to cancel the payment. Go to your Activity, find the payment and hit Cancel. However, there simply is no Cancel option in my case for the payment. The other explanation is that "The recipient has opted not to automatically accept some payments," but in either case the only option offered is "We automatically cancel pending or unclaimed payments after 30 days and send the money back to its original source." And if I choose, How do I open a dispute with a seller? then PP tells me to Go to your Resolution Center and click Report a Problem, and from there you choose the transaction needing attention, then Continue, but which results in, Unable to complete your request We’re sorry, you can’t file a case on this type of transaction. Please refer to our User Agreement for more details. And choosing the last option I want my money back. Can I cancel a payment? results in, It’s not possible to cancel a completed payment from your PayPal account. Contacting the seller is often the best way to solve a problem. You can find their contact details by going to your Activity and selecting the payment. However, this also is not true, since as said, in my case here, going to your Activity and selecting the payment only results the seller's name and the amount paid, but with zero contact details. Meanwhile the seller has not answered the phone or emails. And nowhere in the menu is any phone #, but which you can only obtain by drilling down thru options to https://www.paypal.com/us/smarthelp/contact-us Yet doing that is what I described as having to wait a week then PP refused to return the money the last time. for a So "Help" is not much help, sorry to say.
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