Hi Paypal Barry Hey there, we are glad to see members support and give advice to each other. Unfortunately this 'member support' has become necessary due to the way in which PP handle customer queries. Its not something any of us enjoy, its just that PP have forced this on us through lack of genuine customer support Chargebacks and reversals are real pain points for everybody who sells and buys. If it has happened, we sympathiz(s)e and hope it never happens again. But I would also make two points 1) PayPal has one of the lowest rates of Chargebacks and Unauthorised How about some idea of numbers, perhaps a percentage so we can get a feel for what you are saying Reversals on the internet. This may be the case, (you must be very proud) however it is your apparent disinterest that is the issue. I put in around 30 hours of hard work to resolve my case. It should have been sorted in 15 minutes. Throughout the endurance, PP regularly made ridiculous statements and failed to check what they had stated in previous communications, before essentially making themselves look stupid. The unprofessionalism was quite extraordinary. 2) Prevention is better than cure. We would urge you and anyone else who thinks of selling or buying to review and follow the steps in our Seller Protection Policy. Following these steps will cover your loss. .Once again this may be the case, however what people wont be aware of is just how difficult PP make it to see a claim through. I for example purchased some expensive, fake headphones from a PP verified seller. Had PP allowed me to send the goods to their crack investigation team, they would have immediately established the truth. Instead however I was asked to find an independent headphone specialist who would verify that the product was fake, provide PP with their qualifications which allowed them to make such a judgement and also provide all contact details, should PP wish to contact them. PP then asked me to FAX (people don't use these anymore - seems like another hurdle!) the information to PP WITHIN 5 DAYS (NOT WORKING DAYS!) or my case would be terminated. Essentially, your request was ridiculous, unnecessary and was in my opinion designed to make my claiming as difficult as possible. Incidentally, you nearly succeeded. To learn more about PayPal’s Seller Protection Policy, click ‘Legal Agreements’ at the bottom of any PayPal page, and then click ‘User Agreement’. Best of luck with all future transactions. The devil is in the really small, small-print. An alternative means of operating a business would be to spend as much time making claimants lives difficult, on genuine assistance. Fewer frustrated, out of pocket 'customers' and quite possibly a more satisfying days work for your colleagues. Something to think about Barry Kind Regards PS - The seller who tried to rip me off is still operating as a PP verified seller, along with 6 other websites I brought to your attention. Actions speak louder than words Barry.
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