Actually I just kept on them and stated that I am the loyal customer here and that I have never asked for assistance with a purchase before but I am now. This is why I use Paypal, so that I am protected and I expected them to protect me. I told them this is obviously a scam company and they should be aware of that. They did refund me. I would try again if I was you and mention this community section where pretty much everyone has had an issue with this company. They run websites under different names constantly and then close them down and start a new one.
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