Hello @ruthncole, @booksandcoffee,
Welcome to the PayPal Community! PayPal's number one priority is the promotion of safe and secure money movement. With that in mind, it's important to familiarize yourself with our Purchase Protection and Seller Protection.
Here are two great Help Center articles that cover both topics:
What is the Seller Protection Policy and what items aren’t covered?
Does PayPal cover my purchase if there's a problem? (Purchase / Buyer Protection)
If a problem does come up with a purchase, we recommend our buyers reach out to the sellers first. However, if the problem is unable to be solved, our buyers have the option of opening a dispute or claim to investigate the matter further.
I hope that helps,
- Jon K
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